:root{--primario: #1a3a5c;--acento: #2e6da4;--fondo: #f0f4f8;--borde: #dbe4ee;--texto: #22303e;--texto-suave: #64748b;--ok: #1a7f4e;--peligro: #b03030;--aviso: #b07a1a}*{box-sizing:border-box;margin:0}body{font-family:Segoe UI,system-ui,sans-serif;background:var(--fondo);color:var(--texto);font-size:14px}button{font-family:inherit}.layout{display:flex;min-height:100vh}.sidebar{width:220px;background:var(--primario);color:#fff;display:flex;flex-direction:column;padding:16px 0;flex-shrink:0}.sidebar .marca{font-size:15px;font-weight:700;padding:8px 12px 20px;border-bottom:1px solid rgba(255,255,255,.12)}.sidebar .marca small{display:block;font-weight:400;opacity:.65;font-size:11px;margin-top:2px;padding-left:8px}.selector-bot{position:relative}.selector-actual{display:flex;align-items:center;justify-content:space-between;gap:6px;width:100%;background:transparent;border:none;color:#fff;cursor:pointer;font:inherit;font-weight:700;padding:6px 8px;border-radius:8px;text-align:left}.selector-actual:hover{background:#ffffff14}.selector-nombre{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.selector-flecha{opacity:.7;font-size:11px}.selector-menu{position:absolute;top:calc(100% + 6px);left:0;width:240px;z-index:50;background:#fff;border:1px solid var(--borde);border-radius:12px;box-shadow:0 10px 30px #0a142340;padding:6px;color:var(--texto)}.selector-item{display:flex;justify-content:space-between;align-items:center;width:100%;border:none;background:transparent;cursor:pointer;font:inherit;font-size:13px;padding:9px 10px;border-radius:8px;text-align:left;color:var(--texto)}.selector-item:hover{background:var(--fondo)}.selector-item.activo{font-weight:700}.selector-item.nuevo{color:var(--acento);font-weight:600}.selector-check{color:var(--acento);font-weight:700}.selector-separador{height:1px;background:var(--borde);margin:5px 4px}.selector-form{padding:8px;display:flex;flex-direction:column;gap:8px}.selector-form 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solid var(--borde);border-radius:12px;padding:16px 18px}.tarjeta .valor{font-size:26px;font-weight:700;color:var(--primario)}.tarjeta .etiqueta{font-size:12px;color:var(--texto-suave);margin-top:4px}.tabla{width:100%;border-collapse:collapse;background:#fff;border-radius:12px;overflow:hidden;border:1px solid var(--borde)}.tabla th{background:var(--primario);color:#fff;text-align:left;padding:10px 12px;font-size:12.5px}.tabla td{padding:10px 12px;border-top:1px solid var(--borde);vertical-align:top}.tabla tr:nth-child(2n) td{background:#f7fafc}.form{background:#fff;border:1px solid var(--borde);border-radius:12px;padding:18px;max-width:640px}.campo{margin-bottom:12px}.campo label{display:block;font-size:12.5px;color:var(--texto-suave);margin-bottom:4px}.campo input,.campo select,.campo textarea{width:100%;border:1px solid var(--borde);border-radius:8px;padding:9px 10px;font-size:13.5px;font-family:inherit}.campo textarea{min-height:90px;resize:vertical}.campo input:focus,.campo textarea:focus,.campo select:focus{outline:none;border-color:var(--acento)}.fila{display:flex;gap:12px}.fila .campo{flex:1}.boton{background:var(--acento);color:#fff;border:none;border-radius:8px;padding:9px 18px;font-size:13.5px;cursor:pointer;font-weight:600}.boton:hover{background:#275d8d}.boton:disabled{opacity:.55;cursor:default}.boton.secundario{background:#fff;color:var(--acento);border:1px solid var(--acento)}.boton.peligro{background:var(--peligro)}.boton.peligro:hover{background:#942828}.boton.chico{padding:5px 10px;font-size:12px}.insignia{display:inline-block;padding:3px 9px;border-radius:999px;font-size:11.5px;font-weight:600}.insignia.confirmada,.insignia.activa{background:#e2f3ea;color:var(--ok)}.insignia.cancelada,.insignia.fallido{background:#fbe4e4;color:var(--peligro)}.insignia.escalada,.insignia.pendiente{background:#fdf1dc;color:var(--aviso)}.insignia.cerrada,.insignia.completada,.insignia.no_show{background:#e8edf3;color:var(--texto-suave)}.error-msg{color:var(--peligro);font-size:13px;margin-top:8px}.ok-msg{color:var(--ok);font-size:13px;margin-top:8px}.vacio{color:var(--texto-suave);padding:24px;text-align:center}.login-fondo{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--primario)}.login-caja{background:#fff;border-radius:16px;padding:32px;width:100%;max-width:400px}.login-caja h1{color:var(--primario);font-size:20px;margin-bottom:4px}.login-caja p.sub{color:var(--texto-suave);font-size:13px;margin-bottom:18px}.pestanas{display:flex;gap:8px;margin-bottom:18px}.pestanas button{flex:1;padding:8px;border-radius:8px;border:1px solid var(--borde);background:#fff;cursor:pointer;font-size:13px}.pestanas button.activa{background:var(--acento);color:#fff;border-color:var(--acento);font-weight:600}.equipo-chips{display:flex;flex-wrap:wrap;gap:8px}.chip-miembro{border:1px solid var(--borde);background:#fff;border-radius:999px;padding:7px 14px;font-size:12.5px;cursor:pointer;font-family:inherit}.chip-miembro:hover{background:var(--fondo)}.chip-miembro.activo{border-color:var(--acento);color:var(--acento);font-weight:700;box-shadow:0 0 0 1px var(--acento)}.chip-miembro.inactivo{opacity:.55;border-style:dashed}.chip-miembro.nuevo{color:var(--acento);border-style:dashed}.semana-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:8px;align-items:start}.dia-col{background:#eef2f7;border:1px solid var(--borde);border-radius:10px;padding:8px;min-height:130px}.dia-col.hoy{border-color:var(--acento);box-shadow:inset 0 2px 0 var(--acento)}.dia-titulo{font-size:11.5px;font-weight:700;color:var(--texto-suave);margin-bottom:6px;text-transform:capitalize}.dia-col.hoy .dia-titulo{color:var(--acento)}.cita-chip{display:block;width:100%;text-align:left;border:none;cursor:pointer;background:#fff;border-left:3px solid var(--acento);border-radius:6px;padding:6px 8px;margin-bottom:6px;font-size:11.5px;font-family:inherit;box-shadow:0 1px 2px #1a3a5c14}.cita-chip .chip-servicio{display:block;color:var(--texto-suave);font-size:10.5px}.cita-chip.cancelada{border-left-color:var(--peligro);opacity:.55;text-decoration:line-through}.cita-chip.completada{border-left-color:var(--ok);opacity:.75}.cita-chip.no_show{border-left-color:var(--aviso);opacity:.65}.cita-chip.activa-sel{outline:2px solid var(--acento)}@media(max-width:1000px){.semana-grid{grid-template-columns:repeat(4,1fr)}}.kanban{display:flex;gap:12px;align-items:flex-start;overflow-x:auto;padding-bottom:12px}.kanban-col{width:240px;flex-shrink:0;background:#eef2f7;border-radius:12px;padding:10px;border:1px solid var(--borde)}.kanban-cabecera{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.kanban-titulo{font-size:12.5px;font-weight:700;cursor:pointer}.kanban-conteo{background:#dbe4ee;border-radius:999px;padding:1px 7px;font-size:11px;font-weight:600;margin-left:4px}.kanban-x{border:none;background:transparent;cursor:pointer;color:var(--texto-suave);font-size:11px}.kanban-tarjeta{background:#fff;border:1px solid var(--borde);border-radius:10px;padding:9px 10px;margin-bottom:8px;cursor:grab;font-size:12.5px;box-shadow:0 1px 2px #1a3a5c0f}.kanban-tarjeta:active{cursor:grabbing}.kanban-tarjeta.arrastrando{opacity:.4}.kt-nombre{font-weight:700}.kt-detalle{color:var(--texto-suave);font-size:11.5px;margin-top:2px;display:flex;justify-content:space-between;gap:6px}.kt-valor{color:var(--ok);font-weight:700}.kt-nota{margin-top:6px;font-size:11.5px;color:var(--texto);background:var(--fondo);border-radius:6px;padding:5px 7px;white-space:pre-wrap;overflow-wrap:break-word}.kt-meta{display:flex;justify-content:space-between;gap:6px;margin-top:4px;font-size:10.5px;color:var(--texto-suave)}.kt-meta .kt-estancado{color:var(--peligro);font-weight:600}.kt-historial{margin-top:8px;border-top:1px solid var(--borde);padding-top:6px;display:flex;flex-direction:column;gap:3px}.kt-hist-fila{display:flex;justify-content:space-between;gap:8px;font-size:11px;color:var(--texto-suave)}.kt-hist-fecha{flex:0 0 auto;opacity:.8}.kt-seguimiento{margin-top:5px;font-size:11px;font-weight:600;border-radius:6px;padding:3px 6px;background:var(--fondo);color:var(--texto-suave)}.kt-seg-vencido{background:#fbe4e4;color:var(--peligro)}.kt-seg-hoy{background:#fff3d6;color:#8a5d00}.kt-seg-label{font-size:11px;color:var(--texto-suave);display:flex;align-items:center;gap:6px}.kt-seg-label input{flex:1;border:1px solid var(--borde);border-radius:6px;padding:5px 7px;font:inherit;font-size:12px}.etapa-tipo{font-size:10px;border:1px solid var(--borde);border-radius:5px;padding:1px 3px;background:#fff;color:var(--texto-suave);cursor:pointer}.etapa-tipo-ganado{color:var(--ok);border-color:var(--ok)}.etapa-tipo-perdido{color:var(--peligro);border-color:var(--peligro)}.metricas-grid{display:flex;flex-wrap:wrap;gap:20px}.metrica{display:flex;flex-direction:column;min-width:90px}.metrica .m-num{font-size:20px;font-weight:700;line-height:1.2}.metrica .m-lbl{font-size:11px;color:var(--texto-suave)}.kt-editor{margin-top:8px;display:flex;flex-direction:column;gap:6px}.kt-editor textarea,.kt-editor input{border:1px solid var(--borde);border-radius:6px;padding:6px 8px;font:inherit;font-size:12px}.kt-editor textarea{min-height:52px;resize:vertical}.kanban-mas{width:100%;border:1px dashed #b8c6d4;background:transparent;border-radius:8px;padding:7px;font-size:12px;color:var(--texto-suave);cursor:pointer}.kanban-mas:hover{background:#e4ebf3;color:var(--texto)}.kanban-agregar{display:flex;flex-direction:column;gap:6px}.kanban-agregar select{border:1px solid var(--borde);border-radius:6px;padding:6px;font:inherit;font-size:12px;background:#fff;max-width:100%}.pestanas-ia{display:flex;gap:4px;border-bottom:2px solid var(--borde);margin-bottom:18px}.pestanas-ia button{border:none;background:transparent;cursor:pointer;font:inherit;font-size:13.5px;padding:9px 16px;color:var(--texto-suave);border-bottom:2px solid transparent;margin-bottom:-2px}.pestanas-ia button:hover{color:var(--texto)}.pestanas-ia button.activa{color:var(--acento);font-weight:700;border-bottom-color:var(--acento)}.campo textarea.prompt-editor{width:100%;min-height:360px;resize:vertical;font-family:Consolas,monospace;font-size:12.5px;line-height:1.55;border:1px solid var(--borde);border-radius:8px;padding:12px}.campo textarea.prompt-editor:focus{outline:none;border-color:var(--acento)}.aviso-ia{background:#fdf1dc;border:1px solid #ecd9ae;color:#7a5a10;border-radius:10px;padding:10px 14px;font-size:13px;margin-bottom:16px}.aviso-ia a{color:#7a5a10;font-weight:700}.proveedores-ia{display:flex;flex-wrap:wrap;gap:8px}.proveedor-ia{border:1px solid var(--borde);background:#fff;border-radius:10px;padding:9px 14px;font-size:13px;cursor:pointer;font-family:inherit}.proveedor-ia:hover{background:var(--fondo)}.proveedor-ia.activo{border-color:var(--acento);color:var(--acento);font-weight:700;box-shadow:0 0 0 1px var(--acento)}.filtros-rango{display:flex;gap:8px;margin-bottom:14px;flex-wrap:wrap}.filtros-rango .rango{border:1px solid var(--borde);background:#fff;border-radius:8px;padding:7px 14px;font-size:12.5px;cursor:pointer;color:var(--texto)}.filtros-rango .rango:hover{background:#f0f4f8}.filtros-rango .rango.activo{border-color:var(--acento);color:var(--acento);font-weight:700}.graficas{display:flex;gap:14px;flex-wrap:wrap}.grafica{background:#fff;border:1px solid var(--borde);border-radius:12px;padding:14px 16px 10px;flex:1;min-width:320px;max-width:520px}.grafica-titulo{font-size:13px;font-weight:600;margin-bottom:8px}.grafica-vacia{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;align-items:center;justify-content:center;color:var(--texto-suave);font-size:12.5px}.grafica-tooltip{position:absolute;transform:translate(-50%,-6px);background:#fff;border:1px solid var(--borde);border-radius:8px;box-shadow:0 4px 14px #1a3a5c24;padding:6px 10px;pointer-events:none;white-space:nowrap;z-index:5}.tt-valor{font-size:14px;font-weight:700;display:flex;align-items:center;gap:6px}.tt-clave{display:inline-block;width:10px;height:3px;border-radius:2px}.tt-etiqueta{font-size:11px;color:var(--texto-suave);margin-top:1px}.b2{display:flex;background:#fff;border:1px solid var(--borde);border-radius:12px;overflow:hidden;height:calc(100vh - 130px);min-height:420px}.b2-filtros{width:170px;flex-shrink:0;border-right:1px solid var(--borde);background:#f7fafc;padding:10px 0}.b2-filtros button{display:flex;justify-content:space-between;align-items:center;width:100%;padding:10px 14px;border:none;background:transparent;cursor:pointer;font-size:13px;color:var(--texto);text-align:left}.b2-filtros button:hover{background:#edf2f7}.b2-filtros button.activo{background:var(--acento);color:#fff;font-weight:600}.b2-filtros .conteo{font-size:11.5px;opacity:.75}.b2-lista{width:270px;flex-shrink:0;border-right:1px solid var(--borde);overflow-y:auto}.b2-buscador{width:calc(100% - 16px);margin:8px;padding:8px 10px;font-size:13px;border:1px solid var(--borde);border-radius:8px;font-family:inherit}.b2-buscador:focus{outline:none;border-color:var(--acento)}.b2-item{display:block;width:100%;text-align:left;padding:10px 12px;cursor:pointer;border:none;border-bottom:1px solid var(--borde);background:#fff}.b2-item:hover{background:#f7fafc}.b2-item.activo{background:var(--fondo);box-shadow:inset 3px 0 0 var(--acento)}.b2-item-arriba{display:flex;justify-content:space-between;align-items:center;gap:6px}.b2-item .quien{font-weight:600;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.b2-item .previo{color:var(--texto-suave);font-size:12px;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.b2-fecha{color:var(--texto-suave);font-size:10.5px;margin-top:3px;text-align:right}.b2-chat{flex:1;min-width:260px;display:flex;flex-direction:column}.b2-chat-header{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:12px 16px;border-bottom:1px solid var(--borde)}.b2-chat-nombre{font-weight:700;font-size:14px}.b2-banner{padding:7px 16px;font-size:12px;background:#e8edf3;color:var(--texto-suave)}.b2-banner.bot{background:#fdf1dc;color:#7a5a10}.b2-banner.humano{background:#e2f3ea;color:var(--ok)}.b2-mensajes{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column}.b2-composer{display:flex;gap:8px;padding:12px;border-top:1px solid var(--borde)}.b2-info{width:230px;flex-shrink:0;border-left:1px solid var(--borde);padding:18px 16px;overflow-y:auto;background:#fbfcfe}.b2-avatar{width:56px;height:56px;border-radius:50%;background:var(--acento);color:#fff;display:flex;align-items:center;justify-content:center;font-size:24px;font-weight:700;margin:0 auto 10px}.b2-info-nombre{text-align:center;font-weight:700;margin-bottom:14px}.b2-dato{font-size:12.5px;margin-bottom:9px}.b2-dato span{display:block;color:var(--texto-suave);font-size:11px}.b2-info h3{font-size:12.5px;color:var(--acento);margin:16px 0 8px}.b2-cita{font-size:12.5px;padding:8px 0;border-top:1px solid var(--borde)}.b2-cita-fecha{color:var(--texto-suave);font-size:11.5px;margin-top:2px}.b2-sin-citas{font-size:12px;color:var(--texto-suave)}@media(max-width:1200px){.b2-info{display:none}}@media(max-width:950px){.b2-filtros{width:46px}.b2-filtros button span:first-child{overflow:hidden;white-space:nowrap;width:20px}.b2-filtros .conteo{display:none}.b2-lista{width:220px}}.msg-burbuja{max-width:75%;padding:8px 12px;border-radius:12px;font-size:13px;margin-bottom:8px;white-space:pre-wrap}.msg-burbuja.usuario{background:var(--fondo)}.msg-burbuja.asistente{background:var(--acento);color:#fff;margin-left:auto}.msg-burbuja.operador{background:var(--ok);color:#fff;margin-left:auto}.msg-autor{font-size:10.5px;opacity:.8;margin-bottom:3px;font-weight:600}.respuesta-input{flex:1;border:1px solid var(--borde);border-radius:8px;padding:9px 12px;font-size:13.5px;font-family:inherit}.respuesta-input:focus{outline:none;border-color:var(--acento)}.snippet{background:#1e2a36;color:#d8e6f3;border-radius:10px;padding:14px 16px;font-family:Consolas,monospace;font-size:12.5px;overflow-x:auto;white-space:pre}.canales-lista{display:flex;flex-direction:column;gap:10px;max-width:720px}.canal-item{display:flex;align-items:center;gap:14px;background:#fff;border:1px solid var(--borde);border-radius:12px;padding:14px 18px}.canal-item.deshabilitado{opacity:.6}.canal-icono{font-size:22px}.canal-info{flex:1}.canal-nombre{font-weight:600;font-size:14px}.canal-nota{font-size:12px;color:var(--texto-suave);margin-top:2px}.horario-fila{display:flex;align-items:center;gap:10px;margin-bottom:6px}.horario-fila .dia{width:90px;font-size:13px}.horario-fila input[type=time]{border:1px solid var(--borde);border-radius:6px;padding:5px 7px}